Terms & Conditions
1. Definitions
In these Terms and Conditions:
'Housework' describes HouseWorks Domestic
Cleaning Services
'Housework Regular Customer' means a HouseWorks customer
who has booked a minimum of four cleans
'Housework One-Off Customer' means a
HouseWorks customer who has booked between one and three cleans
'Booking'
means the use of one of our services on one particular occasion.
2. Applications
All Bookings for HouseWorks services are made on these Terms and Conditions only to the exclusion of any other terms and conditions, whether written or oral. No alteration to the Terms and Conditions is valid unless contained in a letter signed on behalf of the company by an authorised signatory.
3. Pricing & Payment Terms
3a. Price Changes/VAT
All prices are subject to change and inclusive of
VAT.
Existing customers will be given 30 days notice of any price
changes.
3b. Payment method
Regular Clean and One-Off Clean customers may
pay by credit card or debit card.
3c. Minimum charges
Housework Regular
Clean - £40.00
Housework One-Off Clean - £150.00
3d. Payment timing
Payment must be made to Houseworks on completion of the service
4. Cancellation/Non Delivery of Services
4a. Customer Cancellation/Non Attendance
Regular Clean Cancellation -
Regular Cleaning prices are set lower than One Off Cleaning prices on the basis
that at least four cleans will be provided. If the service is cancelled before
four cleans have taken place, those cleans which have taken place will be
charged at the full One Off Cleaning rate. After 4 cleans have taken place,
cancellations of further cleans will be charged at 100% where less than 24 hours
notice is given, and 50% where between 24 and 48 hours notice is given.
One-Off Clean Cancellation - For cancellations within 24hours, 100% fee will be
charged. For cancellations between 24 hours and 48 hours notice, 50% will be
charged. If HouseWorks is unable to gain access to the property, as a result of
customer failure to make reasonable arrangements for access, HouseWorks will
charge the full cancellation fee.
4b. HouseWorks Cancellation/Non
Attendance
HouseWorks will not be liable for any delay to or cancellation of
the services caused by circumstances beyond our control (including but not
limited to fire, flood, strike, exceptional traffic circumstances, lack of
adequate power or breakage or failure of machinery or apparatus). In such
circumstances HouseWorks will use its best endeavors to arrange an alternative
time suitable to both parties for the performance of its services. Where
HouseWorks fails to carry out an agreed service due to circumstances within our
control, our liability shall be limited to providing the agreed service at no
additional charge at a mutually convenient alternative time and in no event
shall HouseWorks be liable for any other losses including loss of profit or
consequential loss.
4c. Consumer Protection (Distance Selling) Regulations
2000
Where a booking constitutes a distance contract pursuant to the Consumer
Protection (Distance Selling) Regulations 2000, you will have the right to
cancel the contract within 7 days of the formation of the contract, but you will
not have the right to cancel the contract where the performance of the Housework
has commenced.
5. Working Conditions
5a. Health & Safety
In order to protect our employees, they are
instructed not to enter an environment they consider to be unsafe, dangerous to
health, or inoperable for any reason, but are instructed to withdraw from the
premises and to report the problem. In this event the customer will be charged
100% of the cost of the Booking. If the Housework is rescheduled (after the
environment has been rendered safe), the customer will be charged a fee
equivalent to 50% of the cost of the original Booking.
5b. Equal
Opportunities
HouseWorks Home Services Ltd is an Equal Opportunities
Employer. We recruit our employees on the basis of their ability to do the job
and aim to ensure that all employees are treated equally regardless of ethnic
origin, religion, sex, age, marital status, nationality, sexual orientation or
disability.
6. Use of Customers' Equipment
Our staff are strictly instructed not to use any of your personal equipment while in your home.
7. Liability
7a. Key holding
HouseWorks undertakes to provide absolute security for
your keys at all times. In the unlikely event of any keys being lost by
HouseWorks, we will make appropriate arrangements as soon as reasonably
possible. HouseWorks shall not be liable for any loss or damage as a result of a
delay caused by you.
7b. Liability for death or personal injury
Nothing in
this contract shall limit or exclude HouseWorks liability for death or personal
injury caused by negligence.
8. Complaints
In the event of you being dissatisfied with the service you have received from HouseWorks, you should contact the HouseWorks Customer Service team within 3 days. HouseWorks will endeavor to ensure that all your concerns and complaints are resolved quickly and amicably with our Customer Service team.
9. Compensation
9a. Housework
Damage to/ Loss of Property. In the event of damage or loss
as a result of negligence, the liability of HouseWorks shall be limited (at
HouseWorks discretion) to repair or the replacement cost of the item, taking
into account its age and condition. HouseWorks shall not in any event be liable
for any loss of profit or consequential loss.
9b. Claiming Compensation
Any claim for compensation must be notified to the Customer Service team as soon
as possible and in any event within 3 days of the damage occurring.
10. Use of Customer Information
The information you give will be held and used by HouseWorks to perform the business for which we are registered. This may include sending you details of HouseWorks offers and services that may be of interest to you.
HouseWorks Head Office: 82 Drake Avenue, Manchester, M22 1BT
Customer
Services: 0161 437 4883
www.houseworksclean.co.uk
HouseWorks Home Services Ltd t/a HouseWorks, a company registered in England no. 7507421